KNC’s approach to service showcases our commitment to understanding our customers’ specific business needs and addressing them in a manner that ensures their satisfaction.

Through a powerful combination of people, processes and training, KNC delivers unparalleled equipment repair and maintenance services you need for the continued protection of your company’s assets, as well as the highest level of return on your investment.

Our dedicated professionals are on the job around the clock, every day of the year, ready to respond to customer needs. And because we manage our own service organization, KNC is able to track and control our service performance to an unmatched degree. This allows us to recognize our customers’ individual business imperatives and work with them to develop, track, and present the measurements that are most meaningful to their business.

Service Plans

KNC provides a (1) year warranty on all installed systems. In addition, KNC provides comprehensive service plans that offer the peace of mind that a customer’s system will be serviced promptly to minimize downtime. Service repair plans can be customized to offer the ideal coverage for equipment costs, labor costs and service response times at a predetermined investment level. KNC service repair plans include:

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  • Standard Service Plan (Monday – Friday, 8am – 4pm, parts and labor included)
  • Premium Service Plan (24/7, parts and labor included)
  • Parts Only Service Plan (Parts only, applicable labor rates apply, standard hours)
  • Labor Only Service Plan (Monday – Friday labor only, 8am – 4pm)
  • Priority Response Service Plan (4 hour response time, 24×7, parts and labor included)

Preventative Maintenance

KNC provides scheduled preventative maintenance on electronic security systems on an annual or semi-annual basis. The service can be provided for all types of protection systems including intrusion alarms, camera/video systems and access control systems (For Fire Alarms, see Fire Alarm test and Inspection section). The scheduled appointment includes a visual inspection of devices, walk-test of the system components, cleaning of devices as needed, verification of communication link and system re-education. For PC based access control systems, preventative maintenance may include programming back-up and software patch updates (as available).

With KNC’s comprehensive service plans, you can rest assured that your systems will receive expedient priority service.